UK Deliveries
Our carriers, DPD, will confirm dispatch of your order and provide you with the facility to track it to your door. On the day of delivery you will receive a second email from DPD to confirm a one hour window for delivery that day.
Our Next Day deliveries are made Monday to Friday during normal business hours, to ensure prompt delivery someone must be present to sign for the parcel.
If you have any questions at all regarding delivery of an order or if you have experienced a problem with your delivery, please do not hesitate to get in touch : web@theforestdistillery.com
At present, we ship directly to mainland UK and Northern Ireland including the Highlands and Islands of the UK.
Orders over £100 are shipped free of charge* except to the Highlands & Islands around the UK where we have to charge a shipping fee of £17.
*(Excluding Single Cask Whisky)
For detailed information about your delivery, then please email us: web@theforestdistillery.com
RETURNS
If you have any issues with your order and want a refund, please get in touch with us. We will do our very best to refund the full value of any product(s) purchased provided that the following conditions are met:
- You return the product in question to us within 7 days of receipt of your order to the following address, with your order details and order number included:
The Cat & Fiddle, Macclesfield Forest, Cheshire, SK11 0AR
- Unless the item is damaged or faulty, you return it to us in a resalable condition; unopened and in the same condition you receive it in
- Unfortunately we are unable to refund the cost of postage, either on your original order or the cost of returning the item unless the product itself is faulty
- For any damaged or faulty items we will refund the return delivery cost and send a replacement item free of charge or refund the order amount. Please inform us of damaged or faulty items within 48 hours of receipt of the product, ideally with photographic proof, and we arrange collection from you asap, and will process the refund / replacement upon inspection.
- If the product is damaged when the courier arrives at your door, and shows clear signs of breakage or leakage at the time of delivery, please refuse the parcel and ask the courier to return the goods to us. Please contact us at team@theforestdistillery.com to let us know so that we can make arrangements for a replacement or refund.
- Any reimbursement will be refunded onto the credit or debit card used by you to pay for the original purchase.
EU Deliveries
For all deliveries to the EU, all customs and import duties will be charged at the appropriate rate for the country to which the order is to be delivered. A customs administration charge will also be applied by our Agent for the processing and collection of all duties that will be due.
We deliver to the following EU member countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Orders to these countries will be delivered within 2-7 working days and will require a signature on receipt. Any orders being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
If your order is being held by your local customs office, you will be able to determine this from the information viewable through the tracking process.
Rest of World Deliveries
We do currently offer shipping options to a small number of countries outside of the UK & EU.
Please be aware for all deliveries outside of the UK & EU, VAT will not be charged. However, your order will be subject to local sales taxes, duties and customs handling charges upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, we strongly advise you to contact your local customs office for further information on the charges that maybe applied.
Refusal to pay the local import duties and taxes will result in the goods either being:
• destroyed by customs; or
• goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
Orders to these countries will be delivered within 2-10 working days and will require a signature on receipt. Any orders being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
If your order is being held by your local customs office, you will be able to determine this from the information viewable through the tracking process.
If you have any queries regarding our shipping options please do not hesitate to contact us: web@theforestdistillery.com